1. SNAP and TANF applications showing up under Change or Renewal inboxes: T#s that apply for MA who also request SNAP or TANF are attempted to be processed by Self Direct and are populated into your name in the change or renewal MWS inboxes (even though SNAP or TANF is not active). Because they are suddenly not showing up in our MWS applications Inbox (LIKE THEY ARE SUPPOSED TO) they don’t go through Case Opening. You also don’t find them until you get your VaCMS alert to pull that T# from the Change or Renewal inbox suddenly to realize that they also applied for SNAP or TANF.
2. Self Direct is not evaluating all members being requested for under FFM and are also creating cases and trying to evaluate members under case names that cannot conduct MA business.
3. DUPLICATE CLIENT IDs and CASES: Self Direct is increasing the frequency of duplicating Client IDs, when that member already exists in VaCMS. Same thing is happening when an existing case is in status or being processed for something here… Self Direct is moving forward with creating duplicate cases and processing them.
4. Applications reporting new address, populates the following when Self Direct completes registration of a MA who also request SNAP or TANF: This is an issue that mostly case openers will come across. If the case is active in a locality (say MA active in Richmond), the new application for MA and SNAP indicates a new residing locality (say Henrico),… and is touched by Self Direct doing the following….
- Populates the new locality on the case (say FIPS 087), BUT
- …keeps the prior locality worker populated (xxx760) on the case.
Please contact your regional consultants or send in a Help Desk ticket if needed.
Latest News & Information