​1.       SNAP and TANF applications showing up under Change or Renewal inboxes:  T#s that apply for MA who also request SNAP or TANF are attempted to be processed by Self Direct and are populated into your name in the change or renewal MWS inboxes (even though SNAP or TANF is not active).  Because they are suddenly not showing up in our MWS applications Inbox (LIKE THEY ARE SUPPOSED TO) they don’t go through Case Opening. You also don’t find them until you get your VaCMS alert to pull that T# from the Change or Renewal inbox suddenly to realize that they also applied for SNAP or TANF.

2.       Self Direct is not evaluating all members being requested for under FFM and are also creating cases and trying to evaluate members under case names that cannot conduct MA business.

3.     DUPLICATE CLIENT IDs and CASES:  Self Direct is increasing the frequency of duplicating Client IDs, when that member already exists in VaCMS.  Same thing is happening when an existing case is in status or being processed for something here… Self Direct is moving forward with creating duplicate cases and processing them.

4.     Applications reporting new address, populates the following when Self Direct completes registration of a MA who also request SNAP or TANF:  This is an issue that mostly case openers will come across.  If the case is active in a locality (say MA active in Richmond), the new application for MA and SNAP indicates a new residing locality (say Henrico),… and is touched by Self Direct doing the following…. 
-          Populates the new locality on the case (say FIPS 087), BUT
-          …keeps the prior locality worker populated (xxx760) on the case. 


Please contact your regional consultants or send in a Help Desk ticket if needed.

                        EXTRA,EXTRA, READ ALL ABOUT IT!!!
     Just what everyone has been waiting for, the release of the BPRO 2019 Fall Conference Program.  It gives you the scoop on our upcoming workshops and the fun we have in store for our members.  We hope you will take the time to look over all the information - make notes of the workshops you want to attend and then sit back and wait for our conference to begin on October 23rd.  We look forward to seeing everyone!!

click on the image to the left to access the program

We hope that everyone will take the time to read our latest edition of the BPRO Newsletter - it is always full of information related to our organization and our daily work lives.  We look forward to seeing all of you in a few weeks at the beautiful Omni Homestead Hotel, those of you who can't attend will be in our thoughts and greatly missed.  Drive Safely Everyone!!

Click on image to read newsletter
​

We hope that everyone will take the time to read our latest newsletter, it's full of all sorts of information and for our new members you wouldn't believe the activities and knowledge that are available to you from our organization.  Oh yeah - and we CAN'T WAIT to see everyone at the Fall Conference!!

Click on the image to read the newsletter